Great customer service - My elderly parents are unable to get to the opticians so this service is invaluable. Booking is easy and straight forward. After the appointment I received a phone call updating me on how the visit had gone. Great service.Wendy, CHESHIRE
Efficient and proffessiaonal - Mr Mund went to visit my 95 year old Aunt this week at my request. Unfortunately, I could not be there as I live a long distance away but he spoke to me before attending (for any worries I had) and called me with his findings. She was very comfortable with him and he dealt with her in a very kind and professional way. Many thanks Mr Mund.Susan, CHESHIRE
Superb service - The home eye examination and help in selecting glasses for my housebound mother was superb from start to finish. Arranging a convienent appointment was easy. On the day, Parma had a friendly and professional manner, putting my mother at ease. He explained everything thoroughly as he went along. He was able to offer a good selection of glasses at reasonable prices and practical advice. Any Covid 19 changes to normal proceedures were communicated and handled well. It is good to deal with a local firm with a committment to customer service. We would certainly recommend them to other residents of my mother's flats.John, CHESHIRE
Recently you made two pairs of glasses for my 92 year old Mother-in-Law who is disabled and in care. One pair to read with and the other for distance. She is thrilled with them she can now read the small print in her newspaper and she can see distance quite well. For the last six months she has struggled with a well known high street opticians who made her two pairs, in the first place wrongly and then compounded their error by making another two pairs wrongly again. She was left no longer able to read nor watch the TV properly but was told because her of her cataracts and macular degeneration she would have to buy a magnifying glass to read with.
You came highly recommended to me and you were able to make the glasses she now has and her cataracts and macular problems were not as sever as first thought. Thank you very much for your efforts you have an excellent manner with older people and very professional in you business. I would highly recommend you to anyone who reads this review.MR BOARDMAN, CHESHIRE
I felt I would like to give you some feedback following our recent dealings.
As you know my mother is in residential care and no longer very mobile. She does in fact get upset when she is taken out of her daily surroundings and environment.
I was therefore delighted to be able to use your mobile service.
I feel you were excellent in your personal dealings with my Mum from testing, to prescribing, ordering, and fitting. A very professional caring and efficient service representing value for money. I was also impressed when you offered to fit new lenses to an existing frame to use as a spare pair.MRS PILLING, HAYDOCK, ST HELENS
Just a quick note to say how happy I am with the service. I can see properly now where I couldn't before. The optician did a smashing job. I will definitely recommend your service.MR AND MRS PUGH, WARRINGTON
I am writing to thank you for a thorough examination- an excellent service and after service. I would recommend Mr Mund every time.NEIL AND TRISH, APPLETON, WARRINGTON
We are writing to inform you how pleased we are with our new glasses. We have both worn varifocal spectacles for over 25 years and we can honestly say that we have never seen as clear as we do with these glasses. Both the television images and reading print are crystal clear. We would also like to say that your service was excellent from start to finish and we would highly recommend you and your staff.PH - Warrington
I am writing to thank you for a thorough examination- an excellent service and after service. I would recommend Mr Mund every time.RH - Grappenhall, Warrington
Mobile Opticians recently visited my 92 year old dad who needed his glasses replacing but due to mobility difficulties was unable to visit his previous optician. The service he received was excellent and he is now the proud owner of a new pair of reading glasses which he loves because he can read his daily newspapers easily. Also his new distance glasses means that he can view his television more clearly. As dad is virtually housebound reading and watching TV are so important to him that I want to say a huge thank you to Mr Mund & mobile oprticans for their services.A.YARDLEY, CHESHIRE
Just a few lines to thank you and your colleagues, Linda and Steve, for your patience and professionalism in making the process of providing a new pair of spectacles for my ‘house bound’ mother such a stress free, and relaxed process, My mother is delighted with the results. I would have no hesitation to recommend your operation to anyone who appreciates a high degree of professionalism and good ethics from their suppliers.S.JAMES, CHESHIRE
I would just like to comment on how professional Parm, Linda and the rest of the staff are with us at Westy Hall.<>
I have known Parm and the team for nearly 5 years and I can honestly say that I haven't incurred any problems with the service they provide and never received any complaints from residents, staff or relatives. If we have a concern regarding a resident they are happy to discuss / advise or even visit at short notice. We feel they offer a friendly and compassionate service and they know who we are talking about when we discuss a certain resident.
They are willing to discuss concerns with the residents and their families as well as the care team putting all involved at ease. I strongly believe that Parm offers a more personal service than the bigger companies and hope that his service continues for many more years to come.K LYONS, MANAGER OF WESTY HALL CARE HOME, WARRINGTON
Dear Mr Mund, I would like to thank you very much for the home visit. Without your thorough eye test I would not have known that I had glaucoma. I am now attending the eye clinic and they have given me eye drops to use every day. I am so grateful for your care and attention and would gladly recommend your service to anyone.MRS VIVIENNE HUGHES, LOWTON
Mr Mund was excellent. He stayed for ages. I'm chuffed to bits with my new glasses and I would heartily recommend him.J POOLE, WARRINGTON.
I have known Parm for a number of years and have always found that he is always very obliging, polite and helpful. I know if I ring Parm about a resident he will know exactly who I am talking about and be able to give me clear details about a residents glasses or recent eye test. Where as with other opticians that I have had experience of working with in the past they don't know the residents as individuals and there is no consistency with who will be visiting next. Parm has built up a great working relationship both with the staff and residents. The staff and I feel very confident and reassured that the residents we look after are getting a first class service from Parm and his team at "In House Mobile Optician" and are happy that we changed from another provider to "In House Mobile Optician".C. BIBBY, MANAGER, CROSSWAYS CARE HOME, NORTHWICH.
I would like to thank you for the excellent and efficient service you provided for my mother. She is extremely happy with her glasses.MRS M, NEWTON-LE-WILLOWS.
I have known Parm for 2 years as a visiting optician to Croftwood and in that time he has always delivered a professional service to the residents. Parm has always communicated accordingly to each resident's individual needs. Parm has an excellent rapport both with residents and staff and is a pleasure to work with.DIANE HESKETH, MANAGER OF CROFTWOOD CARE HOME, RUNCORN.
I am just writing to express my thanks and gratitude on your prompt and efficient service. Also I must say that I have never on the High Street had such a thorough eye test. You also put me at ease with your friendly yet professional manner and you even has the time for a cup of tea! Many thanks.MR P, FEARNHEAD, WARRINGTON
I have used "Mobile Optician" for the past 3 years as I am house bound. I have always found Mr Mund to be very polite, friendly and courteous. He told me that there has been no change in my prescription for the past 2 years so I have not had to change my glasses. I really appreciate this honest approach. I would highly recommend his service.MRS G, GREAT SANKEY, WARRINGTON
What an excellent service. I found Mr Mund's number in the yellow pages and was a bit sceptical about how an eye test could be carried out in my house. I must say that the test was extremely thorough and professional. In fact it was even more thorough than what I used to have at my own opticians! I was surprised to see how many frames I could choose from. It really is an opticians shop on wheels! My glasses were delivered in just over a week and are perfect. Thank you.MR B, WILMSLOW, CHESHIRE
Mr Mund came to see my mum in a care home. She has dementia and he was absolutely outstanding with her. Me and my family are over the moon with his service. We would highly recommend his service.MRS P, KIRKBY, MERSEYSIDE
Mr Mund was extremely patient with my mother who is hard of hearing. The whole service from start to finish was excellent. Highly recommended.MRS R, ALLERTON, LIVERPOOL
Parm spent a lot of time with my wife assuring her and was extremely patient, caring, kind and extremely thorough. It is very rare these days that you get such superb treatment which is second to none. Parm was one of the nicest people you could wish to meet in this industry. Very impressed with the service.MR B, PRESCOTT, MERSEYSIDE
My mother had her eyes tested today by Mr Mund. Fantastic service, professional, with very kind manner and very friendly. Prompt service, would highly recommend to anyone!!! very pleased, many thanks!!MRS T, RUNCORN, CHESHIRE
I'd like to thank you and your staff very mch for all of your help. Everything was fantastic from start to finish and you were so patient with my mum. I am very satisfied with your service and would highly recommend you. If anyone wants to ring me about it I would be more than happy to tell them how wonderful your service is!SHIRLEY FLANNIGAN, WARRINGTON
We have been lucky enough to have worked closely with In-House Mobile Opticians for more than three years. Parm and the team have become part of our own team. Staff, families and of course residents feel at ease and are filled with confidence with the service, help and advice we receive.TRACEY POTTER, GAINSBOROUGH HOUSE, WARRINGTON